This live webinar will guide you through the CRM system and will be your reference as you continue to use CRM. This training reviews the following:

• Navigational instructions
• How to create, assign, refer, resolve, and cancel cases
• Views, sorting, and filter options
• Search features
• Case Management
• Accounts and Contacts

NOTE: End Users must have access to the CRM UAT (test) environment to attend the CRM live webinar

Please login 10 minutes early.